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Regrettably, our Customer Relations
Department is not equipped to take orders via the telephone.
However, you can contact us for any of the below reasons via
e-mail at customerservice@mayoli.com
- For feedback regarding our product (we always value our
customers’ opinions)
- To submit a recipe for publishing on our web site
- File complaints and resolutions for damaged items
- Track shipments/orders on the behalf of the customer
- Assistance navigating through the website
- Information on current policies that a customer may be unclear
on
- Explanations on any information pertaining to any existing
promotions.
Customer Service Hours are 9am - 5pm
call: 212 348 1537
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Orders can only be canceled within
2 hours of placement. If you are having trouble canceling
your order On-line, just call us at 212-348-1537 or e-mail
us at customerservice@mayoli.com
If you are canceling an order online, you must be signed in
to do this. Click on "My Account" and then click
"Review All Orders.” If you are within the 2-hour
window, you will see a cancel link next to the order. Click
on the cancel link and follow the instructions on the next
screen. You will not be charged any fee to cancel an order
that has not been processed by our warehouse.
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Mayoli will provide a full credit on
your credit card for any damaged or unusable shipment. We
do not accept returns of damaged food or supermarket products.
All claims must be made to our customer service department
within five days of delivery. Please send an e-mail to customerservice@mayoli.com
and provide the following information: reason for refund request,
your first and last name, shipping/billing address, product
bar-code number, as well as the 8 number figure that is printed
on the jar above the “Mayoli” logo.
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Mayoli accepts MasterCard, Visa, American
Express and the Discover Card. We cannot accept C.O.D.s. All
order information is encrypted before being transmitted over
the internet to our secure commerce server.
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Safe and Secure Commerce
Mayoli was developed to ensure that your personal information
is kept private. We understand that using web site commerce
can cause concerns. That's why we have gone to great lengths
to protect your privacy.
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Every purchase at Mayoli.com is secure,
and signing in is all it takes to get started. The security
features are automatic. Once you've clicked the Sign-In button,
your browser looks for a digital certificate to confirm that
it is communicating with Mayoli.com. Once a positive ID is made,
your order continues. We use VeriSign software to enable the
use of digital certificates. You can click on the VeriSign logo
to verify that Mayoli.com is a VeriSign secure site. For your
security, the verification process happens in the background
every time you place an order on our site.
Credit Card and Order Data
The Checkout and Confirmation areas of Mayoli.com are secured
using SSL encryption. This ensures that your credit card number
and personal data are never sent over the Internet unencrypted.
Once we receive your credit card information, it is immediately
stored in its encrypted form securely in the Mayoli.com data
center. Once it is encrypted, no one except the credit card
authorization company can decrypt it. Your credit card number
is never displayed on our site -- only the last four digits
will ever be shown. Also your personal data (such as your address,
e-mail and billing information) are stored in a secure server
within the Mayoli.com data center. Only those with proper authorization
can view this data.
There are several ways to confirm that you're in a secure area.
All SSL capable browsers have a symbol to indicate secure mode.
You can also tell when you're in a secure area because the URL
to the left of the colon changes from 'http' to 'https' to indicate
that a SSL protocol is being used to communicate with the server.
(http = HyperText Transport Protocol; https = HTTP with SSL.)
| BROWSER
SECURITY CHART |
BROWSER
NAME/ VERSION |
SYMBOL
LOCATION IN BROWSER |
NORMAL/
UNSECURE
MODE SYMBOL |
SECURE
MODE SYMBOL |
Netscape
Navigator 3.0 |
Lower
left |
 |
Broken Key |
|
Complete
Key |
Netscape
Navigator 4.0 |
Lower
left |
|
Open
Lock |
 |
Closed
Lock |
Microsoft
Internet Explorer |
Lower
right |
|
No
symbol |
Closed
Lock |
Please Note: some browsers give you a warning when you go
from a secure area to a regular area.
Why does this "warning" window come up during
the ordering process, and what does it really mean?
This window can be startling and threatening. However, all
it really means is that you are entering the safest, most
secure area of our Web site. The intention is to ensure that
people know when they have left a secure server.
This should be reassuring since this is where credit card
transactions take place. Click the continue button. Going
from Secure mode to insecure mode, you will probably receive
another alert message. These messages are designed to make
sure you know what is happening.
Passwords
Additionally, Mayoli.com requires all shoppers to sign in
with a User Name and Password before they can access any account
information. If you should forget your User Name and Password,
you can e-mail your name and username to customerservice@mayoli.com
for help.
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